Term and Conditions

Welcome to Tropi Pet Care Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing our premium pet care products. By accessing tropipetcare.com, you accept these terms in full. If you disagree, please refrain from using our site.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to pet owners aged 18+ worldwide, excluding certain Asian countries and remote areas as specified in our Shipping Policy. You agree to provide accurate information when creating accounts or placing orders.

1.2 Intellectual Property Rights

All content on tropipetcare.com, including text, graphics, logos, and product descriptions, is our exclusive property or properly licensed. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our premium pet nutrition and care products (Dry Food, Freeze-Dried Food, Grooming supplies, Leashes/Collars/Training items, Treatments, and Wet Food). However, slight variations in color or packaging may occur.

2.2 Product Use

Our products are designed for pet use only. Consult your veterinarian before introducing new foods or treatments. Follow all packaging instructions carefully for your pet’s safety.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders for any reason, including suspected fraud or product unavailability. You’ll receive an order confirmation email upon successful submission.

3.2 Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal. All transactions are processed securely. You represent that you have authorization to use your selected payment method.

3.3 Pricing and Taxes

Prices are listed in USD. International customers may be subject to customs duties or taxes, which are the customer’s responsibility.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive tracking information via email once shipped.

4.2 Shipping Options

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: Orders over $50 via EMS (15-25 business days)

Delivery times are estimates and may vary due to customs processing. We cannot guarantee specific delivery dates.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most unused, unopened items in original packaging with proof of purchase. Non-returnable items include:

• Opened Wet Food
• Opened Treatments (medications/supplements)
• Used Grooming Products

5.2 Return Process

Email [email protected] within 15 days to initiate returns. Include your order number and reason for return. Customers are responsible for return shipping costs unless the return is due to our error.

5.3 Refunds

Refunds are processed within 3-5 business days of receiving returned items. Original shipping fees are non-refundable. Refunds will be issued to the original payment method.

6. User Responsibilities

6.1 Account Security

If you create an account, you’re responsible for maintaining confidentiality of your login credentials and all activities under your account.

6.2 Prohibited Conduct

You agree not to:

• Use our site for unlawful purposes
• Attempt to gain unauthorized access to our systems
• Submit false information when ordering
• Resell our products without authorization

7. Liability Limitations

7.1 Product Liability

While we ensure product quality, Tropi Pet Care Shop isn’t liable for:

• Individual pet reactions to products
• Misuse of products contrary to instructions
• Shipping delays beyond our control

7.2 Website Use

We provide our website “as is” without warranties of any kind. We’re not liable for temporary unavailability or incidental damages from site use.

8. Privacy Policy

Your privacy is important. Our separate Privacy Policy explains how we collect, use, and protect your personal information.

9. Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance. We’ll notify users of significant changes via email or site notices.

10. Governing Law

These Terms are governed by Virginia law. Any disputes shall be resolved in Virginia courts.

11. Contact Information

For questions about these Terms:

Tropi Pet Care Shop
614 Don Jackson Lane
Virginia Beach, VA 23450
United States
Email: [email protected]