Privacy Policy

At Tropi Pet Care Shop (“we,” “us,” or “our”), we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tropipetcare.com or make a purchase from us.

1. Information We Collect

We collect the following types of information to provide and improve our services to pet parents worldwide:

• Personal Identification Information: Name, email address, shipping address, phone number, and payment information when you place an order.
• Transaction Information: Details about purchases you make, including products ordered, payment method, and order history.
• Technical Information: IP address, browser type, operating system, and other technical details when you visit our site.
• Usage Data: Information about how you interact with our website, including pages visited and time spent on site.
• Communication Data: Records of any correspondence when you contact our customer care team.

2. How We Use Your Information

As premium pet nutrition specialists, we use your information to:

• Process and fulfill your orders for high-quality pet foods and accessories
• Provide customer support and respond to inquiries
• Improve our website, products, and services for discerning pet owners
• Prevent fraud and enhance payment security
• Comply with legal obligations and enforce our policies
• Send transactional communications (order confirmations, shipping updates)

3. Data Sharing and Disclosure

We value your trust and only share your information in these limited circumstances:

• Service Providers: With trusted third parties who assist in payment processing (Visa, MasterCard, JCB, PayPal), shipping, and website operations.
• Legal Compliance: When required by law or to protect our rights and safety.
• Business Transfers: In connection with any merger or sale of company assets.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We implement robust security measures appropriate for a premium pet care retailer:

• All transactions protected with 256-bit SSL encryption
• PCI-DSS compliant payment processing
• Regular fraud detection monitoring
• No storage of sensitive payment data on our servers
• Secure data storage with access limited to authorized personnel

While we take reasonable precautions, no internet transmission is completely secure. We encourage customers to protect their account credentials and notify us immediately of any unauthorized activity.

5. Your Rights and Choices

As a valued customer, you have certain rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Opt-Out: Unsubscribe from marketing communications (though we may still send transactional messages)

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and shopping cart items
• Analyze website traffic and improve performance
• Provide a secure checkout experience

You can control cookies through your browser settings, though disabling them may affect website functionality.

7. International Data Transfers

As we serve customers globally (excluding certain Asian and remote regions), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top indicates when revisions were made. Continued use of our services constitutes acceptance of the updated policy.